Shipping and Returns
ORDER CANCELLATION, RETURNS, EXCHANGES
An order may be cancelled or modified only if it has not been processed for shipping.
Returns and Exchanges
Du to the nature of our products, we cannot accept returns or issue exchanges. If you are new to the DU NORD SKIN CARE line, you may like to try the CELEBRATION sample collection before purchasing any full-size product.
We want our customers to be completely satisfied with a purchase!
If you are dissatisfied with an order, we will do our best to resolve any issue, as appropriate. Please contact us at email@example.com within 7 days of order delivery.
We aim to ship your order within 1 - 4 business days. If we anticipate any delay we will notify you before processing your order.
All shipments require that addresses can be verified by Canada Post. Confirmed delivery and signature is necessary during winter months.
Shipping within Canada
Flat-rate shipping is $12.50. We are pleased to offer free shipping within Canada for purchases >$150.00
We ship our products via Canada Post. You should expect to receive your shipment within 2-10 business days.
Flat-rate shipping to the USA is $25CAD. We are pleased to currently offer free shipping to the continental USA for purchases >$300CAD.
Flat-rate shipping to Europe is $60CAD (about 40€). We are pleased to currently offer free shipping to Europe for purchases >$300CAD.
Shipping rates to other countries is determined at checkout.
DU NORD SKIN CARE is not responsible for any fees a shipment may be charged upon entering the customer’s country. Any tax, tariff or duty charges are the sole responsibility of our customers outside of Canada. We recommend that you contact your local customs office prior to placing an order to be prepared for any additional fees. Unfortunately, we cannot estimate a delivery date for international orders.
Lost or Stolen Shipments
DU NORD SKIN CARE is not responsible for lost or stolen shipments. We recommend that you check the tracking number and contact your local carrier/post office to file a lost/stolen claim, if the tracking number shows the package has been delivered.